24/7 Server and VPS Monitoring, Debugging & Emergency Handling Services
Leave all that hastle to our loyal team of dedicated experts
Our experience, expertise and commitment are our most valuable assets . In addition, our Linux server management solution provides you with a 24/7 access to a dedicated expert Linux server administration team. We remotely handle all of your technincal issues including: server optimazation, server security, and montoring - even if you are not hosted by us.
24/7 Server Instant Care
as low as / hour
Even if you are not hosted by us nor have a monthly care pack, we can still assist you anytime! Try it out, we offer a very fair pricing scheme:
- Priority based hourly rate. Minimum 1 Hour
- Each starting hour counts as full hour
- Track spent time & status online
Server Care Pack Service
as low as / month
Subscribe to one of our server care pack (managed server) service credit block, & we will monitor,inter vent & fix issues or execute any administration task you require.
- Server Motioning & Fixes
- Server Maintenance & Updates
- Any task required / Human cronjob
Rates & SLA Packages
Priority based hourly rate. – Fair pricing scheme
|
Instant Care – Pay per request 12 € Per hour (starting from) |
Server Care Pack – Starter 24 € per month |
Server Care Pack – Advanced 55 € per month |
Server Care Pack – VIP 95 € per month | |
|---|---|---|---|---|
| Low priority tasks – 72 Hours reaction time (On week days only) | 12 € / Hour | 11 € / Hour | 11 € / Hour | 10 € / Hour |
| Medium priority tasks – 48 Hours reaction time (On week days only) | 20 € / Hour | 18 € / Hour | 16 € / Hour | 15 € / Hour |
| Urgent priority tasks – 8 Hours reaction time (On week days & weekends only) | 30 € / Hour | 28 € / Hour | 25 € / Hour | 23 € / Hour |
| Emergency Task – immediate reaction (On week days + weekends & holidays) | 50 € / Hour | 45 € / Hour | 40 € / Hour | 35 € / Hour |
| App / Server monitoring | 3 € / Server per month | Free (up to 1 Server) each additional 2 € / Server per month | Free (up to 3 servers) each addiontal: 1€ / server per month | Free (up to 5 servers) each addiontal: 1€ / server per month |
| Server Maintenance | By request (calculated per priority & hour/s) | 3 Hours / Month | 6 Hours / Month | 9 Hours / month |
| Intervention (If we act automatically incase server is down) | By request (Priced as Emergency rate) | By request (Priced as Emergency rate) | Automatically (Free up to 1 incidence each additional considered emergency hour) | Automatically (Free up to 3 incidences each additional considered emergency hour) |
| Add task | Order Now | Order Now | Order Now | |
Any task submitted to Cloud4Hosting.eu server admin by filling of the secure form or by direct contact shall be completed according to its priority:
1 Low priority tasks shall be completed on working days within 72 hours from the moment of submission of a ticket.
2 Medium priority tasks shall be completed on working days within 24 hours from the moment of submission of a ticket.
3 Urgent tasks shall be completed on working days within 8 hours from the moment of submission of a ticket.
4 Emergency tasks shall be dealt with immediately, including on weekends – for an extra charge of 20 Euros for service call. In such a case client should also place a phone call, in addition to submitting the ticket.
Working Hours: Monday – Friday 09:00-18:00 GMT+0000 – For urgent matters call any time on +44-20-3769-2658 (Land Line)
