24/7 Server and VPS Monitoring, Debugging & Emergency Handling Services

Leave all that hastle to our loyal team of dedicated experts

Our experience, expertise and commitment are our most valuable assets . In addition, our Linux server management solution provides you with a 24/7 access to a dedicated expert Linux server administration team. We remotely handle all of your technincal issues including: server optimazation, server security, and montoring - even if you are not hosted by us.



24/7 Server Instant Care

24/7 Server Instant Care

as low as / hour

Even if you are not hosted by us nor have a monthly care pack, we can still assist you anytime! Try it out, we offer a very fair pricing scheme:

  • Priority based hourly rate. Minimum 1 Hour
  • Each starting hour counts as full hour
  • Track spent time & status online
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Server Care Pack Service

as low as / month

Subscribe to one of our server care pack (managed server) service credit block, & we will monitor,inter vent & fix issues or execute any administration task you require.

  • Server Motioning & Fixes
  • Server Maintenance & Updates
  • Any task required / Human cronjob
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Rates & SLA Packages

Priority based hourly rate. – Fair pricing scheme

 

Instant Care – Pay per request
12 €
Per hour (starting from)
Server Care Pack – Starter
24 €
per month
Server Care Pack – Advanced
55 €
per month
Server Care Pack – VIP
95 €
per month
Low priority tasks – 72 Hours reaction time (On week days only)12 € / Hour11 € / Hour11 € / Hour10 € / Hour
Medium priority tasks – 48 Hours reaction time (On week days only)20 € / Hour18 € / Hour16 € / Hour15 € / Hour
Urgent priority tasks – 8 Hours reaction time (On week days & weekends only)30 € / Hour28 € / Hour25 € / Hour23 € / Hour
Emergency Task – immediate reaction (On week days + weekends & holidays)50 € / Hour45 € / Hour40 € / Hour35 € / Hour
App / Server monitoring3 € / Server per monthFree (up to 1 Server) each additional 2 € / Server per monthFree (up to 3 servers) each addiontal: 1€ / server per monthFree (up to 5 servers) each addiontal: 1€ / server per month
Server MaintenanceBy request (calculated per priority & hour/s)3 Hours / Month6 Hours / Month9 Hours / month
Intervention (If we act automatically incase server is down)By request (Priced as Emergency rate)By request (Priced as Emergency rate)Automatically (Free up to 1 incidence each additional considered emergency hour)Automatically (Free up to 3 incidences each additional considered emergency hour)
Add task Order Now Order Now Order Now
We can remotely handle all of your server or site issues & provide technical support, AnytimeAdd a new ticket.

 

Server admin service flow chart

Any task submitted to Cloud4Hosting.eu server admin by filling of the secure form or by direct contact shall be completed according to its priority:

1 Low priority tasks shall be completed on working days within 72 hours from the moment of submission of a ticket.
2 Medium priority tasks shall be completed on working days within 24 hours from the moment of submission of a ticket.
3 Urgent tasks shall be completed on working days within 8 hours from the moment of submission of a ticket.
4 Emergency tasks shall be dealt with immediately, including on weekends – for an extra charge of 20 Euros for service call. In such a case client should also place a phone call, in addition to submitting the ticket.

Working Hours:  Monday – Friday 09:00-18:00 GMT+0000 – For urgent matters call any time on +44-20-3769-2658 (Land Line)

 

 

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